Lost-Stolen Debit Card
Lost/Stolen Debit Card
Please call 1-800-523-4175
Press Option 1 (English) then Option 2 (for Lost/Stolen)
Reporting Your Lost or Stolen ATM/Debit Card
The first thing you should do is report your missing debit card right away. We have provided a 24/7 toll-free number so that you can report your lost/stolen card. Please don’t wait; make the call as soon as you notice your card is missing.
When you contact your us or the toll-free number after bank hours, please have the following information:
- Your account numbers.
- The date you noticed your card was missing
- The date and amount of your last purchase, if you know it
After you’ve contacted us, it is helpful to follow up with a letter stating that your credit card was lost or stolen. Include the account number, date of loss or theft, first date the loss was reported, and the last authorized transaction. This letter provides proof that you reported the loss and the time of the report, should that fact ever come into question.
Preventing Future Loss
You can take some steps to protect your credit card from being lost or stolen in the future:
- Know where your debit and credit cards are at all times. Carry the credit cards that you’ll need and leave the others at home in a secure place. Check periodically to make sure you still have all of your cards.
- Place your cards in a wallet or purse rather than directly into your pocket where it’s easier for them to slip out.
- Make sure your cards fit snugly inside the slots of your wallet. If the slots have become loose or worn, consider purchasing a new, stiffer wallet that will hold your credit cards securely in place.
- If your credit cards are inside a wallet or bag, always keep it closed and close to you.
- Create a contact list including the name and number of all your card issuers. Store the list in a safe place so that you can easily reach your card issuers if a credit card is lost or stolen in the future. You don’t have to write your card numbers on the list—and it’s probably safer not to write the full number as we and your other card issuers can typically locate your account using other personal information.